Data controller:
Sofia Johansson
Sonamovägen 4, 68560 Eugmo
Business registration number: 3409447-1
E-mail: akupunktur@sofiajohansson.fi
Tel. no.: +358 503425540
I collect personal data to manage the customer relationship and plan the best care for you. The basis for processing personal data is legitimate interest and legal obligations.
The data is saved for 7 years after the customer relationship has ended.
Personal data that we collect and process
- Basic information: name
- Contact information: address, phone number, email address
- Payment information: Transaction information, payment method
- Customer history and customer engagement: processing information, discount codes
Personal data is usually collected directly from you or generated in connection with your use of our services and products.
How we use personal data
Service/contract delivery
We use your personal data to fulfil our contracts with you, i.e. when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a contract with you.
Customer relationship management
We use your personal data to manage our customer relationship with you. This may include customer service, handling complaints and troubleshooting your account. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a contract with you.
Tailored user experience
We tailor the user experience and communication to your customer relationship and we use personal data for this purpose. The legal basis for processing personal data for this purpose is our legitimate interest.
System monitoring, troubleshooting, etc.
We monitor our systems for errors and problems. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, detection of fraud and criminal activity
We process personal data in our work to protect our users and ourselves against fraud, abuse and criminal activity. The legal basis for processing personal data for this purpose is our legitimate interest.
Complying with legal obligations
In some cases, we are obliged to process personal data in order to comply with other legal obligations. An example of this is information related to sales, which we are obliged to record and save under the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfil a legal obligation to which we are subject.
Your rights
If you wish to exercise any of your rights, please contact us at: akupunktur@sofiajohansson.fi
· Right to access your personal data
· Right to rectification of personal data
· Right to erasure of personal data
· Restriction of processing of personal data
· Objection to processing of personal data
· Data portability
· You can complain about our processing of personal data
We hope that you will inform us if you believe that we are not complying with the rules of the Personal Data Act. Please first let us know through the contact or channel you have already established with us. You can also complain about our processing of personal data.
A person in the register has the right to request that personal data about him be removed from the register (“right to be forgotten”). Data subjects also have other rights under the EU General Data Protection Regulation, such as restricting the processing of personal data in certain situations. The request must be sent in writing to the controller. If necessary, the controller may request that the requester prove his or her identity. The data controller will respond to the customer within the time specified in the EU Data Protection Regulation (usually within one month).
Akupunktur 